Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Purelyroutine products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please ship the item(s) to the returns warehouse address below and include your order number and the item(s) you would like to return in the package. We will process your refund once the returned item(s) are received.

Returns Warehouse Address:
Room 407, No. 298 Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province

Contact Number:
+86 139 6862 2446

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@purelyroutine.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@purelyroutine.com with the subject line: MISSING ITEM along with your order number.